Our Policies
Payment Policy
We accept many forms of payment. Please refer to our Ordering/Shipping Page for details.
Order Cancellation Policy
Most orders are shipped within 24 hours of payment, so canceling an order may be difficult. If you wish to cancel an order, notify us immediately and we will attempt to stop the order before it is processed and sent for shipping. If it has already been processed, we are unable to cancel the order, and it be subject to our return policy.
Return Policy
We accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase. Shipping fees are not refundable. Shipping fees incurred by BUYNEOMAG greater than the flat rate charged are not refundable. There is a $10 or 20% restocking fee, whichever is greater, for all returned items. Please email us at [email protected] to check for it before returning any products. All magnets must be shipped in a box in order to comply with USPS, EMS, and DHL regulations. Returns in an envelope or padded envelope will not be accepted. Return refund processing can take 3-4 weeks, from receipt of the return, as all products are individually inspected for damage/use.
Neodymium magnets are prone to breaking due to mishandling. We do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear.
Custom orders are not eligible for return unless the products do not meet the original specifications.
Please be sure to provide a complete and correct shipping address. Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges. Shipping fees incurred by BUYNEOMAG greater than the flat rate charged are not refundable. If you would like the order reshipped, we require that you pay another shipping fee, as postage for returned items is not refunded by the carrier. Any shipments refused by addressee are also subject to shipping and return shipping charges.
Damaged Shipment
We take great care in packaging our magnets for shipment, so damage during shipping is very rare. All shipments that are received in visibly damaged condition MUST be reported to the delivery carrier at the time of receipt. Also, damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier. You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.
Incomplete/Incorrect Shipment
All orders are double checked before shipping to ensure that all ordered items are included and correct. In the rare case that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment. Due to the small size of some of our magnets they are sometimes overlooked in the packing materials. Please double check the contents of your box, including all of the packing materials before initiating a claim. BUYNEOMAG, at its sole discretion, can choose to refund or replace the item(s) in question.
Security Policy
We are very concerned about the security of our transactions on the web. That is why we use Authorize.net, one of the most respected and secure credit card processing providers on the web. We do not store your credit card information on our servers, or anywhere else, after your order is processed and complete. You can read more about our concern for your security here.
Privacy Policy
We will not share your personal information or email address with anyone, nor will we email you, unless it is regarding your order. The only thing you will receive from us is your order confirmation and communication pertaining to your order.
Limited Warranty
We warrant our products to be free of manufacturers defects. Our only obligation is to replace products proven to be defective. All other warranties, express or implied are disclaimed.
Liability
Acceptance of any order is conditioned on Buyer’s acceptance of these terms. We shall not be liable, whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The buyer’s limited right to replacement is the Buyer’s sole and exclusive remedy.
Disclaimer
Any information posted on this site is as a public service. Users of this web site are responsible for checking the accuracy, completeness, currency and/or suitability of all information themselves. BUYNEOMAG. does not represent, guarantee or warranty the accuracy, completeness, currency, or suitability of the information on this web site. BUYNEOMAG. specifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by other parties and linked to this web site. BUYNEOMAG. does not independently verify nor exert editorial control over, information on pages outside of this site.